Prime Video Download Not Working: Quick Fixes and Solutions

Having trouble with Prime Video downloads not working? You’re not alone. Imagine this: you’ve downloaded your favorite movies and TV shows to watch on a long flight, only to find that they won’t play. Why won’t those Prime Video downloads work when you need them most?

I’ve faced this problem, and it’s frustrating. To help you troubleshoot, I’ll go through the common reasons why Prime Video downloads might fail and how to fix them. From adjusting settings in the app to ensuring a stable internet connection, there are several steps you can take to get your content working.

Stay tuned as we explore practical solutions and tips to ensure your Prime Video downloads always work offline, exactly when you need them. No more dealing with the annoyance of non-functional content—let’s solve this!

Common Issues and Quick Fixes

Let’s tackle some common problems you might encounter when trying to download movies or TV shows on Prime Video, and the straightforward fixes you can try to get things working smoothly.

Checking Your Internet Connection

First things first, you need to ensure your internet connection is stable. A weak Wi-Fi signal or an internet outage might be the culprit. Here’s what you should do:

1. Check Your Router: Make sure it is turned on and working properly. Sometimes, a quick reboot can fix many issues.
2. Test Your Connection: Use another device to see if it can access the internet. Websites like Down Detector can help you see if others are having the same issue.
3. Reduce Network Activity: Stop any heavy downloads or streaming on other devices.

Restarting Your Device

Sometimes, the oldest trick in the book is all you need. Restarting your device can clear up temporary glitches.

1. Turn Off Your Device: Whether you’re using an iPhone, iPad, or Android device, turn it off completely.
2. Wait a Minute: Give it a little rest. Grab a coffee (or your beverage of choice).
3. Turn It Back On: Now, reopen the Prime Video app and try downloading your content again.

Updating the Prime Video App

An outdated app can cause lots of issues. Make sure your Prime Video app is running the latest version.

1. Go to Your App Store: Open the App Store on iPhone/iPad or Google Play Store on your Android device.
2. Check for Updates: Look for updates for the Prime Video app.
3. Install Updates: If an update is available, install it right away. This can solve many software bugs.

Clearing App Cache and Data

If the app is acting up, clearing the cache and data can help. This is like giving the app a fresh start without reinstalling it.

1. Open Settings: Go to the settings on your device.
2. Find Prime Video: Navigate to Apps > Prime Video.
3. Clear Cache: In the Prime Video settings, choose “Clear Cache” first. Try using the app again.
4. Clear Data: If clearing the cache didn’t work, go back and choose “Clear Data.” Note that this might log you out, so you’ll need to sign back in afterwards.

Account and Membership Checks

Checking your account status is a critical step when Prime Video download features aren’t working. Issues like an expired membership or outdated payment method can disable downloads.

Verify Prime Membership Status

First, ensure your Amazon Prime membership is active. Head to the Amazon website and log in. Navigate to Your Prime Membership under the Accounts and Lists menu. Look for your membership details here.

Check if you are using an eligible Prime membership plan. Some plans, like student memberships, might have download restrictions. Confirm this by comparing your membership type to the ones listed on the official Prime Video help site.

Make sure that your membership hasn’t expired. Sometimes, payment issues can cause your membership to lapse without you noticing. An expired membership means no download features.

Payment Method and Subscription

Now, let’s check your payment method. Go to your Amazon website settings and find Payment Options. Ensure your payment method is up-to-date and valid.

If your card has expired or the payment was declined, your Amazon Prime subscription might be on hold. This can stop you from downloading videos. Replace or update your payment method to resolve this issue.

You can verify subscription details under Your Prime Membership. This section will show you billing dates and alerts for any payment issues. Fixing any issues here can often restore your Prime Video download functionality.

If none of these solutions work, double-check that you are signed into the correct account on your device. I’ve seen cases where people accidentally use a different account, which doesn’t have the same subscription status. Make sure to de-register and re-sign into your device if needed.

Advanced Troubleshooting Techniques

Sometimes basic fixes aren’t enough to get Prime Video downloads working again. Here are a few more advanced steps to tackle the problem head-on.

Adjusting Streaming Quality Settings

Changing the download quality might resolve issues with unplayable videos. Prime Video offers different quality settings such as SD, HD, and 4K.

1. Open the Prime Video app.
2. Navigate to Settings.
3. Select Stream & Download.
4. Choose between SD, HD, or 4K.

Lowering the quality to SD reduces the strain on your network and saves space. If you’re facing download errors, try SD content first. HD and 4K require higher bandwidth and more storage, so they can be troublesome with slower internet connections.

Resolving Connectivity Issues

Stable internet connection is crucial. If you’re experiencing issues, check your network connectivity first.

• Restart your router and modem.
• Test your internet speed on websites like Speedtest.
• Move closer to your Wi-Fi source.
• Disable any VPNs you might be using.

I’ve found that a slow network can halt downloads. Make sure your internet speed meets the minimum requirements for Prime Video. If everything seems fine, consider contacting your ISP to check for outages.

Navigating Device-Specific Problems

Different devices have unique issues. Here’s how to troubleshoot some common ones:

Windows PCs and Mac:

• Clear your web browser cache.
• Ensure you’re using updated versions of Chrome or other browsers.
• Check for system updates in your device settings.

Fire TV Stick:

• Restart the device.
• Ensure it’s running the latest software.
• Clear the cache in the device settings.

Fire Tablet:

• Close other running apps to free up memory.
• Update the Prime Video app.
• Reset the device settings if necessary.

Getting Prime Video downloads to work can be tricky, but these steps should help solve more complex issues. If all else fails, contact Amazon customer service for further assistance.

Downloading and Watching Offline

Being able to download and watch Prime Video content offline is a convenient feature, especially when traveling or dealing with spotty internet. Here, I’ll explain how to download your favorite shows and movies and what to do if things aren’t working as expected.

How to Download Prime Video Content

To get started, you need a Prime Video account and the Prime Video app, which is available on multiple platforms like iOS, Android, Windows 10, and Fire devices. Make sure your device has enough storage space because downloaded videos can take up quite a bit of room.

Open the Prime Video app. Navigate to the title you want. You’ll see a “Download” button next to either a movie or a TV episode. Tap it to start the download.

For mobile users, you can choose the download quality to save on data usage or save storage space. If you’re on a computer, make sure you’re connected to Wi-Fi to avoid high data usage.

Adjusting download settings on mobile:

1. Open Prime Video app.
2. Go to Settings.
3. Select Stream & Download.
4. Adjust Video Quality.

Troubleshooting Download Errors

Sometimes, downloads don’t go as planned. Common errors like Error 7235, Error 2063, and Error 5004 can pop up and ruin your day.

Error 7235 usually relates to internet issues. Make sure your device is connected to Wi-Fi and that the connection is stable.

Error 2063 often means there’s an issue with your account. Logging out and logging back in can help here.

For Error 5004, clear your app’s cache and data by going into your device’s Settings > Apps > Prime Video > Storage.

If videos still aren’t downloading, try these steps:

1. Restart the Prime Video app.
2. Ensure your device has the latest software updates.
3. Check if there’s enough storage space.
4. Try re-downloading the content.

By following these steps, you can solve most download issues and enjoy your content offline without a hitch.